Hello AI – Terms of Service

Version 1.1

1. Acceptance and Formation of the Contract

These Terms of Service apply to the Hello AI app and related services (the "service"). By installing the app, using the service, making it your default phone app, subscribing to the service or continuing to use it, you accept these Terms of Service. If you do not accept them, do not start or continue using the service.

The service is provided by Botne Oy (marketing name Sorwi, Business ID 2769229-7) ("we", "us"). The contract is formed between us and you ("user") when you accept these Terms of Service.

2. User Roles – Consumer and Business User

The service may be used in two roles, which differ legally:

• Consumer use (B2C): You use the service for personal, private purposes unrelated to your trade or profession. Subscriptions are typically made through Google Play for personal use. You are entitled to mandatory consumer protections under Finnish law.
• Business use (B2B): You use the service on behalf of a business, association, public-sector entity or other organisation (a "company account"). The contract is then between that legal entity and us; you represent that you are authorised to bind the entity. Pricing, billing, contract periods and special terms for business accounts may be agreed separately in a web sign-up flow, order form or written agreement. Mandatory consumer-protection rules do not apply to B2B use.

If you use the service both personally and through a business account, each subscription line is governed by the terms appropriate to its purpose.

3. Nature of the Service

Hello AI is an Android app and related service that may function as your device's default dialer and may participate in call handling, routing, identification, transcription, summary generation and other call-related functions. The service may use automation, speech recognition, synthetic speech, generative AI and other third-party technologies.

Use of the service may require an active subscription, a compatible device, operating system support, network connectivity, granted permissions and third-party services such as carriers, Google Play, manufacturer-specific Android implementations, speech services, email services and AI services.

4. Subscription, Tiers and Payments

The service may include several subscription tiers (e.g. Basic, Plus, Business). Features, limits, pricing and billing terms applicable to each tier are communicated when subscribing, in the app, on the website or in a separate agreement.

Consumer subscriptions (B2C): Subscriptions are purchased through Google Play or another distribution channel we may separately specify. Pricing, billing periods, automatic renewal, cancellation, refunds and payment processing are primarily governed by the terms of Google Play or the relevant payment channel. You are responsible for maintaining a valid payment method and accurate subscription information.

Business subscriptions (B2B): Pricing, billing periods, payment terms, default interest, contract period and notice period for business accounts are governed by separately agreed business terms, an order form or a written agreement. Unless otherwise agreed, payment terms are 14 days net from invoice date and default interest follows Finnish Interest Act (633/1982) §4a. Prices are exclusive of VAT unless otherwise stated.

If you cancel your subscription during an already started subscription period, the cancellation prevents renewal for the next billing period, but you are not entitled to any credit, refund or partial reimbursement for the remaining current period unless mandatory law or mandatory payment-channel terms expressly require otherwise.

Per-number subscription and multiple SIM cards: Consumer subscriptions (B2C) and the related right to use the service are bound to the phone number that is verified with a one-time code sent by SMS when joining the service. The subscription is not device-bound and does not automatically transfer to another phone number if you change the SIM card, eSIM profile or mobile plan on your device.

The Hello AI service does not yet support managing multiple phone numbers concurrently or automatically switching the license on a multi-SIM device. Your device may still provide traditional telephony for multiple SIM cards through the manufacturer or operating system; this does not mean that a single Hello AI subscription covers more than one number.

If your active phone number changes, you are responsible for a new registration and a separate subscription for that number. By continuing to use the service with another number's plan without a new registration and subscription, you accept that the service may be available only for the original number or may be unavailable, and no right to credit, refund or partial reimbursement arises solely on the basis of a SIM or number change, unless mandatory law expressly requires otherwise.

5. Consumer Right of Withdrawal and Refunds

This section applies only to consumers (B2C). Under the Finnish Consumer Protection Act, a consumer is generally entitled to withdraw from a distance contract within 14 days.

The service is digital content and an electronically supplied service. If performance is started before the 14-day withdrawal period ends – for example when the service is activated immediately after subscription – the consumer is deemed to give express consent for performance to begin and acknowledges losing the right of withdrawal under Chapter 6 of the Finnish Consumer Protection Act once the service has been fully performed.

If you wish to exercise your right of withdrawal, send a clear notice by email to support@sorwi.fi before the service has been fully performed or before the 14-day withdrawal period has ended. Refunds for Google Play subscriptions may also be requested directly through Google Play's own tools.

This section does not limit any mandatory rights granted to consumers under applicable law.

6. Default Dialer and Usage Risks

Hello AI may replace the default phone app on your Android device. You acknowledge that this may materially affect how calls are initiated, received, displayed, routed, connected, identified, handled or terminated.

• incoming or outgoing calls may fail, be delayed, be interrupted, be routed unexpectedly or remain unhandled;
• caller identification, call state, contact display, call logs, ringtones, user interface elements or other phone functions may not work as expected in all situations or on all devices;
• Android versions, manufacturer modifications, battery optimisation, background restrictions, permission settings, SIM or eSIM configurations, carrier networks and other third-party factors may affect service performance.

The service is not a fault-tolerant or fail-safe solution. You are responsible for determining whether the service is appropriate for your use case and for maintaining alternative means of communication where necessary.

7. Generative AI and Risk of Errors in AI Content

Hello AI may use generative AI and other AI systems in call handling and in producing related content. By using the service, you acknowledge that you may interact with an AI system directly or that AI may participate in a call, in call analysis or in the generation of related content.

Content generated, assisted, suggested or modified by AI may contain errors, omissions, incomplete sentences, false identifications, misinterpretations, misleading wording, contextual mistakes or other inaccuracies. This applies for example to transcripts, summaries, identifications, classifications, text content, speech content, responses, suggestions and other outputs.

AI outputs must not be treated as infallible, complete or fit for any specific purpose. They are not legal, medical, financial, safety-critical or other professional advice, and they should not be relied on without appropriate human judgment.

8. AI Participation in Calls and Notice to the Other Party

When the service participates in a call – for example by answering on your behalf, producing synthetic speech or transcribing the conversation – the other party may be interacting with an AI system. Applicable law, such as the EU AI Act and Finnish law, may require that the other party be informed of AI involvement and/or of any recording. This is particularly relevant where the service answers calls on your behalf.

You are responsible for all notices required by applicable law to the other party and for obtaining any required consents in relation to call processing, AI participation and any recording. This applies to both B2C and B2B use, and in particular in business contexts such as customer calls, employee calls and marketing calls.

9. Call Recording (Opt-in)

By default, Hello AI does not store call audio, transcripts or summaries permanently. Processing happens in real time during the call, and temporary data is discarded after the call ends.

On Plus and Business subscription tiers, the user can separately enable a call recording feature in the settings. Only after this opt-in are the audio, transcript and/or summary of subsequent calls stored so that they remain available to the user. Stored data is subject to the retention and rights described in the Privacy Policy.

If you enable recording, you are responsible for informing the other party where required and for ensuring that the recording complies with applicable law. You can disable recording at any time; calls made after that point will not be recorded.

10. User Responsibilities

You agree to use the service lawfully, carefully and in accordance with these terms. You are solely responsible for:

• the proper use and security of your device, account, credentials, subscription, networks, permission settings and other settings;
• ensuring that your device, operating system, carrier and environment are suitable for the service;
• reviewing AI-generated or AI-assisted content to the extent necessary before relying on it or using it;
• making all notices, disclosures, consents, permissions and other requirements required by applicable law in relation to calls, personal data processing, contacts, communications, storage, AI participation and any summaries or related content;
• not using the service for harassment, fraud, impersonation, unlawful surveillance, unlawful marketing or any other unlawful or improper purpose.

11. Age Limit

The service is intended for users aged 16 or over. Users under 16 may not use the service without parental or guardian consent. If a user is a minor, the legal guardian is responsible for the use of the service and any subscription.

12. Intellectual Property

The service, its software, trademarks, logos, user interface, illustrations, designs and other content belong to us or our licensors and are protected by intellectual property laws. You are granted a personal, non-exclusive, non-transferable and revocable right to use the service under these terms. You must not copy, reverse engineer, disassemble, translate, modify, circumvent technical protections, or create derivative works of the service, except to the extent mandatory law allows.

13. Prohibited or High-Risk Use

The service must not be relied upon in situations where error-free, delay-free, uninterrupted or fully accurate performance is essential. This includes, for example, emergencies, health or safety situations, communications with authorities, accident or crime situations, legally significant communications, or any other use where an error or delay could cause harm.

Hello AI does not replace emergency services (such as 112), public authorities, primary safety systems or your own judgment in handling important calls or communications.

14. Availability, Changes and Interruptions

We do not guarantee continuous availability of the service or that any feature will remain unchanged. We may at any time add, remove, suspend, modify, limit or discontinue features, integrations, language versions, pricing, support levels, technical requirements or the entire service, temporarily or permanently.

The service may be affected by maintenance, updates, outages, compatibility issues, capacity constraints, data transmission errors, third-party disruptions or other malfunctions that may prevent or degrade use of the service without prior notice.

15. Third-Party Services

The service depends on third-party products, networks, APIs, app stores, operating systems, devices and services. We use, for example, telephony, speech-to-text, text-to-speech, AI model, email delivery and cloud infrastructure providers. A current list of third-party categories is included in the Privacy Policy; a more specific list of providers in use is available on request from support@sorwi.fi.

We are not responsible for the acts, omissions, changes, terms, availability, pricing, security or disruptions of any third party, nor do we guarantee that any third-party integration or technical prerequisite will remain available.

16. Limitation of Liability

To the fullest extent permitted by mandatory law, the service is provided "as is" and "as available". We make no express or implied warranties, representations or commitments regarding uninterrupted operation, error-free performance, security, compatibility, availability, accuracy, reliability, completeness, achievement of any specific result or fitness for a particular purpose.

To the fullest extent permitted by mandatory law, we shall not be liable for any indirect, incidental, consequential, special, punitive or similar damages, or for any loss of revenue, turnover, business, business opportunity, reputation, customers, data or other material or immaterial loss arising from or related to the use of the service, inability to use the service or any disruption connected to the service.

This limitation of liability includes, for example, situations where a call is not answered, a call fails to connect, a call is interrupted, a call is delayed, a call is routed incorrectly, caller identification fails, a call log or contact detail is displayed incorrectly, AI produces inaccurate or misleading content, a summary is incomplete, a transcript is incorrect, or a third-party service, device, network, operating system or app store causes a disruption.

For B2B use, our total aggregate liability is limited to the fees paid by the customer for the service during the six (6) months preceding the event giving rise to the liability, unless otherwise agreed in writing.

Nothing in these terms limits liability to the extent such liability cannot be excluded under applicable mandatory law – including mandatory consumer-protection provisions, liability for gross negligence or wilful misconduct and liability for personal injury.

17. Suspension or Blocking of the Service

We may suspend, limit or block access to the service or a user account if we suspect a breach of these terms, misuse, a security threat, payment default, technical risk, a regulatory requirement or another justified reason. To the fullest extent permitted by mandatory law, we are not liable for losses resulting from such suspension, limitation or blocking.

18. Termination

Consumer (B2C): You may stop using the service at any time by cancelling the subscription through Google Play (or another payment channel) and/or removing the app. Cancellation prevents renewal for the next billing period as described in section 4. You may also request account and data deletion as described in the Privacy Policy.

Business customer (B2B): Contract period, notice period and termination terms for business accounts are governed by separately agreed business terms, an order form or a written agreement. Unless otherwise agreed, the contract is valid until further notice and may be terminated in writing with one (1) month's notice to take effect at the end of the current billing period.

We may terminate the contract with immediate effect in case of material breach, misuse, payment default, regulatory requirement or other justified reason.

19. Changes to the Terms

We may update these Terms of Service from time to time, e.g. due to changes in the service, technology, law, business needs or risk management. Updated terms receive a new version number (e.g. 1.1, 1.2). The user is prompted to accept the new version in the app before continued use when the version number increases. If you do not accept the updated terms, you may stop using the service and cancel your subscription.

Material changes affecting consumers are notified within a reasonable time before they take effect, unless the change is required by mandatory law. Continued use of the service after the updated terms take effect constitutes acceptance, unless mandatory law requires otherwise.

20. Governing Law and Dispute Resolution

These Terms of Service and the service are governed by Finnish law, excluding its conflict-of-laws rules. This applies to all language versions of these terms.

Consumer disputes (B2C): A consumer may refer a dispute to the Finnish Consumer Disputes Board (kuluttajariita.fi) or to local consumer advisory services (kkv.fi/en/consumer-advice). Consumers may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) and may bring a court action in the district court of their domicile.

Business disputes (B2B): Disputes with business customers are first sought to be resolved through negotiation. Where no settlement is reached, disputes are resolved in the District Court of Helsinki, unless arbitration or another dispute resolution method has been separately agreed in writing.

21. Contact

Botne Oy (Sorwi), Business ID 2769229-7
Phone: +358454904443
Email: support@sorwi.fi

Version: 1.1